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SHIPPING AND DELIVERY
Q: When can I expect my order to ship?
A: Shipping is determined by the shipping option selected at check out. It is listed on your confirmation email. Standard shipping takes place 7-14 business days ( weekend and holidays days are not considered business days) from the next business day your order is received. Because our apparel items are made custom as ordered the average production time is 7-14 business days. We strive to ship orders out within that time frame. However, during peak seasons like Holidays and probate weeks it can take longer. If there is an issue with a portion of your order that may cause a delay we may split your order into multiple shipments. We ship all orders via USPS or UPS.
Q. Will I receive a tracking number to track my package
A: Once production is completed you will receive an automated email with your tracking information to the email entered at the time of purchase. Please add us to your contacts so that your email is not misdirected to your spam folder. You can track the status of your order directly on the USPS website and entering your tracking number. We are not responsible for any shipping delays caused by weather, natural disasters or general delays within the USPS system.
Q: How long will it take for my order to arrive once shipped?
A: Once production is completed orders will be shipped and will arrive in 2-5 business days. When you need it fast please make sure select the shipping option that matches the time frame you need your order. For express orders please notify us before you place your order via email so that we may determine if express shipping is available. Remember these alternatives do cost more to ship. We ship all rush orders via USPS.
Q: My package never arrived and is lost? Will my order be replaced or refunded?
A: No, we will not be responsible for orders lost by mail carriers. We will do our best to assist and locate packages but once an item has been shipped and we verify we shipped it to the address provided we can not be held liable. You will have to contact USPS to locate your missing package as we do not have access to additional information other that what is shown on the USPS tracking page. Any order that is returned to us and needs to be reshipped due to improper address on your part or failure to claim will result in the recharging of the shipping costs to get the package back to you.
Q: What are your shipping fees?
A: Shipping fees start at $5.90 and increases as the price of the order increases. Once your order is complete we will ship “best way- lowest cost” unless you have a preference. We offer free standard shipping on domestic orders over $125. Any order that is returned to us and needs to be reshipped due to improper address on your part or failure to claim will result in the charging of a flat rate shipping charge to get the package back to you.
STILL HAVE QUESTIONS?
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