True to size. The fit is amazing. The colors are vibrant and the full of life..extremely recommended.
The picture of item in cart did not match what was sent. There was a fine print difference between the design in the picture be what was sent. If there are different design options for the same jacket, the picture should represent the design selected. In this case, there was an ivy on the shoulder in the picture, which was what I thought I was getting. I was surprised by what was delivered. There was a letter “A” on the shoulder instead of the ivy. The staff notified me the description of the item stated a letter “A” although the picture showed an ivy. I offered to cover all shipping expenses to exchange the items, but the company denied the request. Now I’m stuck with 8 jackets I can’t do anything with.
Production lists are not created using pictures but using the data shown on the order confirmation that provides us with the size, color, and design version that we would not know if the order was filled just based on the picture. The listing featured a dropdown box to allow a design version to be selected. Ivy was available but was not selected. We understand that errors can happen and for that reason, as stated in your order confirmation we give all customers the opportunity to review their orders for accuracy before orders are placed in line for production because all of our apparel items are printed custom for every order. Our order confirmation also requests that customers review our return/exchange policy. It explains that we do not offer exchanges because we do not keep stock as everything is printed custom for every order.